Residential Concierge Services

The Neptune Marina building benefits from a 7 day a week, 24 hour high-quality, personal concierge service operated from the management office within the building (on the quayside next to Coffeelink). The on site team are multi-skilled and equipped to respond quickly to building difficulties should they occur.

We look after the communal areas and facilities in the building. In additional to the benefit of being on site 7 days a week, we undertake a daily site inspection of the building.

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Come and meet us!

Our services include:

  • New occupier briefing
  • Information about the equipment and facilities in the apartment building
  • Help with advice with the apartments
  • Daily site inspection
  • Maintenance of common areas and equipment
  • Apartment electricity meter reading service
  • Post and small parcel acceptance if residents are not in (office hours only)
  • Emergency out of hours call out service in case of common area equipment difficulties
  • Local and tourist information with free leaflets from our information desk in the Management Office

OFFICE OPENING HOURS

WINTER OFFICE OPENING HOURS (GMT)

Monday to Friday
08:00 to 16:30

Saturday to Sunday and Bank Holidays
08:30 to 12:30

SUMMER OFFICE OPENING HOURS (BST)

Monday to Friday
08:00 to 16:30

Saturday to Sunday and Bank Holidays
08:30 to 12:30 and 15:00 to 18:00

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