Privacy Policy


This privacy policy (‘The Policy’) is for this website (‘The Website’) and served by Neptune Marina Ltd and Neptune Marina Properties Ltd of Neptune Quay, Ipswich, Suffolk,  IP4 1QJ, UK (‘Us’ ‘We’).  The policy governs the privacy of the users who choose to access and use the website.  It explains how we comply with the GDPR (General Data Protection Regulation), the DPA (Data Protection Act, pre GDPR enforcement) and the PECR (Privacy and Electronic Communications Regulations).

This policy will explain areas of this website that may affect users privacy and personal details, how we process, collect, manage and store those details and how users (your) rights under the GDPR, DPA & PECR are adhere to.  Additionally this policy will explain the use of cookies or software, marketing or commercial sponsorship from third parties (if any) and the download of any documents, files or software made available to users (if any) on this website.  Further explanations may be provided for specific pages or features of this website in order to help users understand how we, this website and its third parties (if any) interact with users and their computer / device in order to serve them.  The term user in this policy is interchangeable with ‘You’ or ‘Your’.

Our contact information is provided if users have any questions.



We and this website complies to the DPA (Data Protection Act 1998) and complies to the GDPR (General Data Protection Regulation) which came into affect May 2018.

We will update this policy accordingly after the completion of the UK’s planned exit from the European Union.


Use of Cookies

This website uses cookies to better the users experience while visiting the website (e.g. Google Analytis).  As required by legislation, where applicable this website uses a cookie control system, allowing the user to give explicit permission or to deny the use of /saving of cookies on their computer / device.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.

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Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors or use the cookie control system if available upon their first visit.


Website Visitor Tracking

This website uses tracking software to monitor its visitors to better understand how they use it (e.g. Goole Analytics).  The software will save a cookie to users computer’s hard drive in order to track and monitor users engagement and usage of the website, but will not store, save or collect personal information.


Adverts and Sponsored Links

This website does not contain sponsored links and adverts.


Downloads & Media Files

Any downloadable documents, files or media made available on this website are provided to users at their own risk.  While all precautions have been undertaken to ensure only genuine downloads are available users are advised to, and it is their responisilibty to, verify their authenticity using third party anti-virus software or similar applications.

We accept no responsibility for third party downloads and downloads provided by external third party websites and advise users to verify their authenticity using third party anti-virus software or similar applications.


Contact & Communication With us

Users contacting this us through this website do so at their own discretion and provide any such personal details requested at their own risk.

By contacting us through this website users are providing their permission for us to collect, process, and manage the information they provice in accordance with the regulations named in this policy.  Users (your) personal information is kept private and stored securely until a time it is no longer required or has no use.

Where we have clearly stated (including in this policy) and made users (you) aware of the fact, and where usres (you) have given permission (including by contacting us through this website), we may use users (your) details to send users (you) products/services information.  This is done in accordance with the regulations named in this policy.


Email Mailing & Marketing Messages

We use email to inform users about products/services.  By contacting us through this website users are providing their permission for us to collect, process, and manage the information they provice in accordance with the regulations named in this policy.

Users (you) can unsubscribe at any time through by contacting us though the information detailed in the footer of sent emails or by using the contact details set out in the website.


External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website: external links are clickable text / banner / image links to other websites.

Shortened URLs:  URL shortening is a technique used on the web to shorten URLs (Uniform Resource Locators) to something substantially shorter.  This technique is especially used in social media and looks similar to this (example:  Users should take caution before clicking on shortened URL links and verify their authenticity before proceeding.  We cannot guarantee or verify the contents of any externally linked website despite our best efforts.  Users should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.


Social Media Policy & Usage

We adopt a Social Media Policy to ensure our business and our staff conduct themselves accordingly online.  While we may have of official profiles on social media platforms users are advised to verify authenticity of such profiles before engaging with, or sharing information with such profiles.

We will never ask for user passwords or personal details on social media platforms.

Users are advised to conduct themselves appropriately when engaging with us on social media.

There may be instances where our website features social sharing buttons, which help share web content directly from web pages to the respective social media platforms. Users use social sharing buttons at their own discretion and accept that doing so may publish content to their social media profile feed or page.  Users can find further information about some social media privacy and usage policies in the resources section below.


Resources & Further Information
Instagram Privacy Policy
Google Privacy Policy

Version 1.0, 18th June 2019,  edited & customised by Neptune Marina Ltd and Neptune Marina Properties Ltd.